Terms of Service

Last updated: 2026-05-21

These Terms ("Terms" or "MSA") form a binding agreement between Klyrix LLC (Dubai Mainland, UAE) and the entity or individual ("Customer", "you") that registers a Klyrix account.

1. Acceptance of terms

By creating an account, accessing the platform, or paying any subscription fee, you accept these Terms in full. If you do not agree, do not use the service.

2. Service description

Klyrix provides a management layer (control plane) for fleets of virtual desktops, Remote Desktop Services, and supporting infrastructure. The Customer retains ownership and operational control of the underlying compute, storage, and network ("Customer Cloud"). Klyrix orchestrates provisioning, identity, access, telemetry, and lifecycle automation against that Customer Cloud.

3. Account responsibilities

• You are responsible for the confidentiality of your credentials and API tokens.
• Multi-factor authentication (MFA) is strongly recommended; SSO is supported on enterprise plans.
• Role-based access control (RBAC) is enforced — assign least-privilege roles to administrators.
• You must keep contact and billing details accurate.

4. Acceptable use

Your use of the platform is subject to our Acceptable Use Policy. That policy is incorporated by reference. You must comply with applicable sanctions, export-control, and anti-illegal-content laws.

5. Customer data

You remain the controller of personal data processed via Klyrix; Klyrix acts as processor. The terms of that processing are governed by our Data Processing Agreement, which forms part of these Terms.

6. Subscriptions & billing

• Payments are processed by Stripe Payments Europe Ltd. on our behalf.
• Subscriptions auto-renew at the end of each billing cycle (monthly or yearly).
• You may cancel at any time; cancellation takes effect at the end of the current paid period.
• Tier upgrades are billed pro-rata; tier downgrades take effect at the next cycle.
• Add-ons are billed in full for the current cycle (non-refundable).
• Taxes (VAT, withholding) are added per the Customer’s jurisdiction where required.

7. Refunds

Klyrix offers a 30-day money-back guarantee on the initial subscription fee (excluding add-ons, which are non-refundable). Subsequent renewals are non-refundable except where required by mandatory consumer law (Klyrix is a B2B service; consumer protections rarely apply but are honoured where they do).

8. Service Level Agreement

We commit to 99.9% monthly uptime per the SLA, with credits of 10% / 25% / 50% for sustained breaches.

9. Confidentiality

Each party will treat the other’s non-public information as confidential and use it only for the purposes of this agreement. Confidentiality survives termination for two (2) years (perpetual for trade secrets).

10. Intellectual property

• Klyrix retains all right, title, and interest in the platform, software, documentation, and branding.
• Customer retains all right, title, and interest in Customer Data and configurations created within the platform.
• If you submit feedback or suggestions, you grant Klyrix a perpetual, royalty-free licence to use them.

11. Warranties & disclaimers

The service is provided AS-IS and AS-AVAILABLE. Klyrix warrants only that it will deliver the service in a commercially reasonable manner consistent with industry security standards. We disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by applicable law.

12. Limitation of liability

Except for the carve-outs below, each party’s aggregate liability under this agreement is capped at the fees paid by the Customer in the 12 months preceding the event giving rise to the claim. Neither party is liable for indirect, consequential, exemplary, or punitive damages, or for lost profits or lost data.

Carve-outs (no cap): (i) breach of confidentiality; (ii) IP-infringement indemnification; (iii) gross negligence or wilful misconduct; (iv) liabilities that cannot be limited under UAE law (or the law of any other mandatory jurisdiction).

13. Indemnification

• Klyrix indemnifies the Customer against third-party claims that the platform infringes their intellectual-property rights, subject to prompt notice and control of defence.
• Customer indemnifies Klyrix against third-party claims arising from misuse of the platform, breach of the Acceptable Use Policy, or content / data introduced by the Customer.

14. Termination

• Either party may terminate for convenience on 30 days’ written notice.
• Either party may terminate immediately for material breach not cured within 30 days of notice.
• Following termination, the Customer retains a 30-day window to export data. Thereafter Klyrix securely deletes Customer Data within 60 days (backup-overwrite cycle).

15. Force majeure

Neither party is liable for delay or failure caused by events beyond reasonable control, including natural disasters, war, terrorism, civil unrest, labour disputes, government action, large-scale cyber-attacks, or pandemic-related restrictions.

16. Governing law & forum

These Terms are governed by the federal laws of the United Arab Emirates as applied within the Emirate of Dubai. The courts of Dubai have exclusive jurisdiction over disputes, subject to the following:

• DIFC opt-in (enterprise): EU / UK enterprise Customers may opt-in (by signed order form) to the DIFC Courts and DIFC law in lieu of onshore Dubai jurisdiction.
• Mandatory consumer law: Klyrix is a B2B service. Where the Customer is, exceptionally, a consumer, mandatory consumer-protection statutes of the Customer’s country of residence override these provisions to the extent legally required.

17. Notices

Legal notices to Klyrix must be sent to legal@klyrix.com. Notices to the Customer are sent to the administrator email on file.

18. General

• Entire agreement: These Terms (with the DPA, AUP, SLA, and any signed order form) constitute the entire agreement and supersede prior agreements on the same subject.
• Severability: Invalid clauses are severed without affecting the remainder.
• Waiver: Failure to enforce a clause is not a waiver of future enforcement.
• Assignment: Neither party may assign these Terms without the other’s prior written consent, except in connection with a merger, acquisition, or sale of substantially all assets.

19. Updates

For material changes we will notify customer administrators by email at least 30 days before the effective date. Continued use after the effective date constitutes acceptance. Minor non-material edits are reflected in the “Last updated” date.